Shipping and Returns
The shipment of your package
Packages are generally sent within 2 days of receipt of payment and are sent by courier with tracking and delivery with signature recipient. Any shipment has its own tracking number.
Shipping costs include handling and packaging charges and carrier fees. We recommend that you group your items in one order. We cannot group two separate orders placed separately, so shipping costs will be charged for each.
The boxes are suitably large and your items are well protected.
POLICY ON RETURNS
If for any reason the customer is not satisfied with your purchase, the items can be returned for a change of size or refund within 14 days from the date of receipt of the goods.
- Returned products must not show any signs of use and must have the warranty seals intact.
- Before returning, you must be authorized by Tony Wild, who issues an RMA (Return Merchandise Authorization) code.
- To request authorization for return, the customer must send an email through the contact section on the site within 14 days of receipt of the goods, containing the codes of the items you intend to return or the order number in the case of total return, it must be specified if you require a change in size or refund.
- Once received the return request, Tony Wild will send the customer an email containing the RMA code.
- Returns must be made exclusively by the courier who will be indicated in the email of "Instructions for Return", otherwise the shipment may be refused.
- Shipments that are not authorized or that have an incorrect RMA code on the package will be refused.
- Shipping costs for size change are free of charge. (1 free exchange, subsequent exchanges the cost is the total of the shipments of the exchange(s))
The costs for all returns, other than size change, are:
Italy: total cost of return shipping.
Europe: 25 Euro
Extra CEE: 35 Euro
For returns of more than two items, shipping costs vary. Please note that outbound shipping costs are non-refundable.
For non-EU countries, any import charges or taxes are the responsibility of the customer.
RETURN SHIPMENTS for refunds requested for countries outside the European Union ARE NOT WITHOUT EXPENSES. Any import taxes and charges will be charged to the customer.
The customer can choose 2 types of compensation:
1) Change size: it is possible to change the size of the same item, if available. There is only one free exchange for each authorized return.
Refunds will be processed as soon as the receipt, verification and acceptance of the returned item is completed.
Refunds will be made using the same payment method as that used by the customer within 14 days of receipt of the return.
The return of items must be received at the headquarters of Tony Wild within 10 days of written authorization to the customer by the Returns Department.
TERMS AND CONDITIONS FOR THE RETURN
- The warranty and protection seal on the returned items must not be cut or broken. The products must not have been worn, washed or altered and must not show any sign of use. The soles of the shoes must be in perfect condition and show no signs of any kind, the safety mark / label affixed to the soles and / or in any other part of the shoes, will not be removed, nor altered in color and shape.
- Each product must be returned including all labels, packaging and original accessories, received with the order.
- All footwear and accessories must be returned together with their original box, which is considered to all intents and purposes an integral part of the product and must not have been damaged and/or altered in any way, nor used as a single outer packaging.
- Returns must be shipped inside the box with it delivered and packed either with packing paper or with the carrier's envelope.
- In the event that the customer receives defective goods, or that errors occur in shipments from us is required to follow the same instructions above. Tony Wild reserves the right to request photographic evidence before authorizing returns for defective goods.
For all aspects not specifically expressed, the European regulations for distance selling apply.